Return & Refund

Authentic Guarantee

xndoll.com is an online website belonging to the factory, so we supply all kinds of high-quality TPE and silicone sex dolls. Based on the factory’s supply chain guarantee, our product line is rich and can supply orders efficiently and quickly. All dolls are 100% authentic.

Quality Control

We have established a strict quality control system, and every doll is thoroughly inspected and tested before leaving our studio with firm privacy-preserving packaging and guaranteed logistics. We perform a quality check on your dolls before we ship them to you. Therefore, there will be unlikely any damage or defects on your dolls.

Damages & Warranty

We do not offer refunds for any other reason other than a product damaged on arrival.
However, in the event, you receive a defective product, we will provide all the necessary kits to help you fix the item. So you must inspect it from head to toe before using on receipt of the doll. This is very important. If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as much detail as possible including any images and videos, in which case email us at  [email protected] We can then work to resolve the issue.
If the damage is severe, such as the head being broken, please let us know. We may arrange to ship a new item to you, depending on the situation. If the item is damaged due to improper use, you are not eligible for any return or exchange. You must have common sense and take care of the item to avoid any damage to the product.
We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.

What is not covered under the guarantee?

  • User damage – All of the dolls have been performed a quality check before we ship to you. When you use the doll, please take care. Any suspicious and user-generated damage will not be covered. To learn more about caring for the dolls, please visit this page.
  • Used Dolls – Any dolls which have been used will not be eligible under the guarantee.
  • Skin imperfections – Normally, the skin color looks slightly different on computer screens versus the one you receive.
  • Finger & Toe Nails – The nails on the dolls may become loose during shipping or afterwhile you receive the package as we just use light glue to make sure nails can be removed by the buyer. If a nail falls off, just use our lash & nail glue to re-attach it.
  • Loose Eyelash – A protective eye mask (spongy) will be attached to the doll’s face to protect her eyes. Even if the eyelash falls off, you can re-attach it with our lash & nail glue by yourself.
  • Makeup Difference – We have made our efforts to re-create the makeup made by the photographer in the picture. However, it’s not guaranteed to match 100%. Every doll may differ slightly from the picture. In the rare event, you don’t like it, you can remove the makeup and create makeup as you prefer.
  • If you have any problem with your order, please call us via live chat, call on (+1)914-556-0357 or send an email to [email protected]

Order Change Or Cancellation

Order processing starts within 24 hours of receipt of your order if not sooner, so please make sure your order is correct before you hit the submit button. If we have begun processing your order, and you still wish to cancel your order, you will be charged a 20% cancellation fee for your canceled orders. This amount will be deducted from the refund processed to your card in the event we have already processed your credit card for shipping.

However, you will not be charged any fees to add items, change items, or cancel your order anytime before processing the order. An order cannot be changed or canceled once it has been processed since it’s a personal custom-made product. In the event your order has already been in processing, any changes or cancellation would be subject to our Return & Exchange Policy.